Help and safety

Report a profile or message

Report the relevant profile or message in the app. You can also ask for help by email if that does not work.

Follow-up and appeals

Reports and appeals shows receipts and decisions. If you disagree with a decision, use its appeal option. If this does not work, choose Appeal below and include the reference without copying private content.

Child safety

Use the in-app report option for suspected abuse, exploitation or an underage user where possible. In an email, say where and when you noticed the concern. Do not download or attach suspected abuse material.

Safety or unwanted behaviour

Report the relevant profile or message in the app. You can also ask for help by email if that does not work.

Appeal a decision

Include the decision reference and explain why you disagree. Do not include information about the reporter or other people.

Account or sign-in

Describe which step is not working. Do not share a password, login code or recovery link. Use your account email address where possible.

Privacy or your data

Say whether you want access, correction, erasure, restriction, portability or to object to processing. Do not include extra sensitive information to support the request.

Deletion

Say whether you mean only your dating profile or your entire Antro account. If you cannot sign in or deletion does not work, describe the step that fails.

Technical problem

Include the step, time, app version and device. Describe the error without including private messages, photos or profile details in screenshots.

Help and safety

Share only what is needed. Do not send passwords, login codes, copies of identity documents, intimate photos or entire conversations. For a profile or message, use Report in the app where possible. Mention the language you would like a reply in. The language of this page does not guarantee that support is available in that language.

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